Questions

Good things to know

How does 4Keeps work, and how is it different from a traditional matchmaker?
It starts with a free consultation and a detailed intake so we understand your goals, values, and exactly who you're looking for. From there, your dedicated matchmaker goes to work for you. That's the key difference: a traditional matchmaker mostly pairs you with whoever is already in their database and is incentivized to make that roster work. 4Keeps is more like a personal assistant for your love life. Your matchmaker spends the bulk of their time actively searching for and personally reaching out to compatible singles who fit you, hand-selects and reviews candidates, arranges introductions once you approve, and handles the scheduling and coordination, refining the search around your feedback.
Can I sign up for free?
Yes, and there are two different ways to be part of 4Keeps. Joining the network is free. There's no dedicated matchmaker searching for you, but you're in our pool, and whenever you're a strong fit for one of our clients we reach out and make the introduction. No cost, no commitment. Becoming a Client is the paid version. A dedicated matchmaker actively works your search: sourcing new people who fit you, vetting candidates, reaching out on your behalf, arranging introductions, and coaching you through the dates, plus a weekly strategy meeting and a free dating app makeover. Clients pay one flat rate, $15 an hour of dedicated work, and choose how many hours a week they want: 5 hours ($300/mo), 10 hours ($600/mo), or 15 hours ($900/mo). You can adjust or pause anytime. The only other charge is a one-time $500 success fee if you enter a relationship with someone we introduce and you're still together at 3 months. Either way, applying is free. You complete the intake and have an initial consultation at no charge. Think of it as a two-way interview: it helps us understand you, and it lets you decide if 4Keeps is right for you. You're only charged once you've been approved and you choose to begin active services.
How does billing work?
You choose a flat monthly plan. Each plan covers a set number of dedicated hours each week that your matchmaker spends searching, reviewing, reaching out, and coordinating on your behalf, amplified by our sourcing tools so each hour reaches further than manual searching ever could. Every plan is the same flat rate, $15 an hour of dedicated work, and starts at $300 per month, with no five-figure retainers and nothing hidden. Billing only begins after your free consultation, once you've approved moving forward, and you can adjust or pause your plan anytime.
Are there different levels of service?
Yes. We offer three flat monthly plans, Essential, Focused, and Priority. They differ in how many dedicated hours per week go into your search, and more hours generally means broader outreach across more channels and faster momentum. We'll recommend the right plan based on your goals and how specific your criteria are, and you can scale up or down anytime. The right fit is decided together during your consultation.
How does my matchmaker find people?
Your matchmaker proactively sources from the entire world of singles, not a fixed roster. That includes professional networks, social platforms, mainstream and niche dating apps, our own community and past members, and referrals gathered along the way. Every potential match is personally reviewed by your matchmaker for compatibility before it ever reaches you.
Can I just sign up, collect a batch of matches from your network, and cancel once the results slow down?
There's no batch to collect. You're not buying access to a database of people, you're hiring someone to actively search for you. Introductions come one carefully vetted person at a time, only after you've approved them, and our own network is just one of many places your matchmaker looks, alongside the apps, subscription sites, and social and professional channels. The real value is the ongoing work: fresh outreach every week and a search that keeps sharpening around your feedback. Because you're billed only for the hours actually worked and can pause or cancel anytime, there's nothing to game, you simply pay for the effort put in and stop whenever you like. In practice the search tends to get better over time, not weaker, as your matchmaker learns what's landing.
How can I trust you'll know my type?
Your type isn't something we guess at, it's something we learn deliberately. During your intake and consultation we dig into who you've been drawn to and why, the patterns behind your best and worst matches, and the qualities that actually matter to you. You can even train it directly: we use AI tools that you teach, for example by rating example profiles, so they learn your real visual and personality preferences. Those tools help your matchmaker evaluate every candidate against everything we've learned about you, so introductions are filtered through your genuine taste rather than a generic checklist. Your matchmaker always makes the final call and personally reviews each person before you ever see them.
How do I know my matchmaker is actually working for me?
Transparency is built in. You receive regular written progress updates summarizing the outreach, the candidates being considered, and the next steps in your search, and your matchmaker is always available to walk you through the work. That running record is used to adjust strategy whenever you'd like.
Is my information confidential?
Yes. There's no public profile and no inbox to manage. Your name and contact details are never shown to potential matches, and your information is only shared with a prospective match once you've approved it. Confidentiality and professionalism are central to how we work.
Do you screen and vet people?
On the matchmaking side, your matchmaker personally vets and interviews every candidate over a phone call before introducing them to you, confirming they're real, single, and serious, and noting anything that doesn't add up, like a photo that doesn't match the person. On request, your matchmaker can also run a background check on one specific person, whether it's someone we're introducing or someone you've matched with on the apps yourself; that's an optional paid add-on, quoted before we start. When registering, members agree to our community standards and represent that they meet our eligibility requirements, including that they have not been convicted of a felony and are not required to register as a sex offender. 4Keeps does not run a formal criminal background check on every member by default, so please use your own judgment and take normal safety precautions when meeting anyone in person.
Do you offer coaching?
Yes. Clients can add optional one-on-one coaching and training sessions, professionally curated by Dr. Lindsay O'Shea, covering date prep, debriefs, confidence, and breaking patterns that get in the way. Every plan includes training resources and date-prep coaching from your matchmaker; one-on-one sessions with a coach are a paid add-on on any plan, at $85 for your first session and $285 after. It is supportive coaching, not therapy or a substitute for professional mental health care.
Can I cancel, and do you offer refunds?
You can cancel at any time and are never locked in. You can also pause whenever you like, which suspends billing, and nothing is charged at all until your matchmaker confirms your start date. On refunds, we're straightforward: your fees buy your matchmaker's dedicated hours, so hours already worked on your search aren't refundable, and there's no money-back window or trial period. If you stop partway through a cycle you've paid for, we pro-rate it, so you're only ever paying for time actually spent searching for you. See our Terms for details.
What happens if I cancel before the end of my two-week period?
You're free to cancel at any point during your two-week membership period. If you do, we simply pro-rate your refund based on the hours your matchmaker has already worked on your behalf. You keep the value of the dedicated work already put in, and we refund the balance for the hours not yet used, so you're only ever paying for the time actually spent searching for you.
Is a dating app makeover really included?
Yes. Every Client gets a professional dating app makeover included free as part of their membership - we hand-pick and retouch your photos, write your prompts and bio, and rebuild your profiles so they show the best, most authentic version of you. The goal is simple: maximize your profiles to maximize your results, so every introduction and every swipe lands harder. It's yours at no extra cost once your matchmaker has completed 40 hours of dedicated work on your search. (If you cancel before reaching that 40-hour mark, the makeover fee is billed in full afterward as a separate charge.)
Do you run my dating apps for me?
No, and you don't need to hand over any logins. Your matchmaker's hours go into finding people for you: searching social and professional platforms, searching the dating apps from our own 4Keeps accounts, drawing on our private network and referrals, personally reaching out to the people who fit you, and arranging the introduction once you've approved them. Your own accounts stay entirely yours. If you'd specifically like your own apps run for you on top of that, mention it at your consultation, it's a separate arrangement we agree case by case rather than part of the standard service.

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